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11244NAT - Course in Mental Health Support for First Responders

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At Anzen Safety & Training, we deliver nationally recognised mental health training designed to help first responders — and anyone in the community — recognise, understand and respond to mental health challenges. Based at our Nelson Bay and Tomago training centres, we support learners across Port Stephens, Maitland, Newcastle, Lake Macquarie and the Hunter Valley.

This Mental Health Support for First Responders course builds resilience, strengthens awareness and provides practical strategies for managing the psychological impacts of crisis response. While the course focuses on the needs of first responders, it’s equally valuable for anyone wanting to understand mental health, support others and respond effectively in high-stress situations.

You’ll learn to identify the signs and symptoms of mental health concerns, offer appropriate support, and take action until professional help is available. Delivered in a concise, time-efficient format, this short course provides essential skills that are both practical and immediately applicable — helping you build confidence and compassion when it matters most.

Book your Nationally Recognised Mental Health Support for First Responders course at our Nelson Bay or Tomago training centres today and learn to support those who support others.

  • Description text The following units will be included in your certificate:

    • 11244NAT - Course in Mental Health Support for First Responders

    • NAT11244001 - Develop knowledge of mental health support for first responders

    • NAT11244002 - Provide mental health support for first respondersgoes here

  • This course can be delivered/assessed in the workplace or at facility organised by the training provider.

  • Refresher min. duration - N/A

    Blended min. duration - N/A

    Face-to-face min. duration - 360 minutes

    Online with face-to-face min. duration - 90 minutes

  • An individual undertaking this course with Allens Training Pty Ltd will need to demonstrate the following to be eligible for entry:

    • Communication skills sufficient to engage in effective dialogue, and understand complex concepts related to mental health

    Online study options:  The online learning program can be found in the student portal. Students must have access to a computer, smart phone, tablet or other electronic device with access to the internet to complete the online studies and practical assessment.

    Please note: It is expected that the online pre-course learning will take up to 3 hours to complete. 

    However, these are approximate timeframes only. Individuals who previously completed similar training may complete the online component in a shorter timeframe. An individual who is new to training may take longer to work their way through all the learning content and theory questions. 

  • Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

  • This certificate does not require renewal

  • Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

  • Practical task demonstrations:

    • Case Study: Demonstrate an understanding of mental health

    • Scenario 1 - Provide Support for a mental health concern

    • Scenario 2 - Provide Support for a mental health crisis

    Theory assessment - A written assessment consisting of multiple choice and short answer questions. All questions must be completed.

  • Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.

    • Learning - I can follow new concepts and procedures in mental health training, adapt to feedback, and apply what I’ve learned in scenarios.

    • Reading - I can read and understand mental health information, case studies, and guidelines, and identify the key points.

    • Writing - I can write clear, short answers to case study or scenario questions, and explain actions or steps taken.

    • Oral Communication - I can speak clearly in discussions, explain my responses to scenarios, and communicate effectively with others.

    • Numeracy - I can understand simple numerical information, like scales or ratings, when used in mental health assessments or resources.