HLTAID016 - Manage first aid services and resources

This course is available on request. Get in touch and we'll find a time that works for you and your team.

  • The following units will be included in your certificate:

    • HLTAID016 - Manage first aid services and resources

  • This course can be delivered/assessed in the workplace or at facility organised by the training provider.

  • Refresher min. duration - N/A

    Blended min. duration - N/A

    Face-to-face min. duration - 360 minutes

    Online with face-to-face min. duration - 60 minutes

  • Participants must have the physical capacity to establish and maintain first aid facilities and equipment.

    Participants must have literacy skills to complete documentation and read instructions.

    Online study options: Students must have access to a computer, smartphone, tablet or other electronic device with access to the internet to complete the online/ pre-course studies

  • Individuals undertaking this course will be expected to complete both written and practical assessment tasks.

  • This certificate does not require renewal

  • Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website allenstraining.com.au (https://allenstraining.com.au/students/student-handbook) for all details relating to rights and responsibilities including complaints and appeals.

  • Performance tasks:

    • Conduct a Risk Assessment

    • Develop a First Aid Response Plan

    • Conduct a First Aid Kit Content Check

    • Complete a Notifiable Incident Report Form

    • Participate in a Debrief and Evaluation Session

    • Maintain First Aid Equipment

    Theory assessment - A written assessment consisting of multiple-choice and short answer questions. 

  • Students are required to complete a self evaluation against the following core skills as part of the enrolment process. This will allow your trainer to understand any additional support that may be required during the course delivery and assessment.

    • Learning - I can follow instructions and apply what I’ve learned to solve problems in new situations.

    • Reading - I can read and understand workplace procedures, policies, and equipment instructions.

    • Writing - I can clearly record information and complete workplace reports using correct terms and formats.

    • Oral Communication - I can speak clearly and respectfully when giving or receiving information in emergency and non-emergency situations.

    • Numeracy - I can calculate quantities, monitor expiry dates, and keep track of stock levels and budgets.

Need a first aid officer trained up for your business? We'll come to you.

On-site HLTAID016 training for the person managing your workplace's first aid systems and compliance. Prefer a public course? We run regular sessions at Tomago and Nelson Bay.

Enquire about group bookings

Training for first aid officers and managers across Newcastle and the Hunter

First aid kit, scissors, and medical supplies on a clipboard and wooden table.

This course is available on request. Get in touch and we'll find a time that works for you and your team.

At Anzen Safety & Training, we deliver nationally recognised workplace first aid training designed for those in nominated occupational first aid or management roles. Delivered at our Nelson Bay and Tomago training centres, this course supports businesses and individuals across Port Stephens, Maitland, Newcastle, Lake Macquarie and the Hunter Valley. Our trainers bring real frontline experience from emergency and clinical settings, so you're learning practical systems from people who've had to rely on them.

This course equips participants with the knowledge and skills to establish, maintain and facilitate first aid systems within their organisation. You'll learn how to conduct risk assessments to determine the right first aid resources, equipment, personnel and facilities, all in line with the first aid code of practice, safe work procedures, and relevant Work Health and Safety (WHS) regulatory requirements.

Through practical, hands-on training, participants will carry out first aid kit inspections, use checklists for maintenance and stock control, and ensure all first aid provisions remain compliant and ready for use. You'll also learn how to develop and maintain first aid action plans, coordinate with key stakeholders, and participate in incident debriefing and evaluation to improve future responses and workplace safety outcomes.

We also work with larger teams and corporate groups, training key personnel together at our Tomago facility, or on-site at your workplace.

Book your Manage First Aid Services and Resources course at our Nelson Bay or Tomago training centres, or get in touch about training your team.

Frequently Asked Questions

Still have questions?
Take a look at the FAQ or Contact us for more information. If you're feeling ready, go ahead and book online.

Contact Us

  • WHS coordinators, office managers, or anyone responsible for making sure their workplace meets its first aid obligations under the Code of Practice, not typically frontline first aiders themselves.

  • Yes. It's ideal for senior first aid officers or anyone responsible for overseeing workplace first aid arrangements.

  • It's not a strict entry requirement, but a working understanding of first aid is genuinely useful context, since the course is about managing the systems and resources around first aid rather than delivering it hands-on.

  • The course supports those responsible for workplace first aid management, helping organisations maintain effective first aid arrangements.

  • Yes, HLTAID016 replaced the old Occupational First Aid unit, so if you're searching for that name, this is the current version.

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