The situation

Crest Cafe Birubi Beach sits right on the sand, welcoming a steady stream of visitors throughout the year. With lifeguards only rostered on during peak periods, the team recognised a gap: if something went wrong outside those hours, they needed the skills and confidence to respond themselves. Booking first aid training became a practical step to protect staff and customers alike.

The training

Anzen delivered a hands-on first aid course built around the realities of a hospitality, beachside venue. Rather than sitting through theory-heavy content, the team worked through practical scenarios relevant to their day to day environment, giving them the chance to ask questions and physically practise skills until they became second nature.

What the client experienced

Engagement was strongest during the practical components, where staff could apply what they were learning in real time. The team responded well to the personalised approach, with the trainer's real world nursing experience making the content feel relevant and credible rather than generic. The course was also seen as a strong team building exercise, with the group learning new life skills together.

The outcome

The Crest Cafe team rated the training very satisfied overall and reported feeling extremely confident in their first aid skills following completion. As the manager put it, her advice to other businesses considering Anzen was simple: